For buyers

Frequently asked questions

• How exactly do I get going?
  - Register for a buyer account.
  - Log in, go to your dashboard, and select the Original track service.
  - Tell us what you’re looking for. Include links to example tracks for reference.
  - We’ll be in touch via email once we’ve analyzed your request.
• How much time does it take to finish a production?
  It depends on the project’s complexity.
  Usually, it takes 5–10 business days to turn it into a fully realised track.
• Do you work with singers and songwriters? I want to have a vocal on my track.
  Unfortunately we don’t provide this service.
  We can only make instrumental tracks. You'll have to take care of the vocal.
  Once we've finished with the instrumental track arrangement, you can start searching for a songwriter.
  However, if you send us a tuned and time-stretched acapella that’s ready for mixing, we can add these vocals to the track for free!
• Which genres and styles do you work with?
  We work in absolutely every genre of music that can be created on a computer.
  Just show us what you’re interested in, and it’s more than likely we can produce something in that genre.
• Can you work with my audio files (samples) or MIDI?
  We’ll first need to check if the quality meets our standards, but yes! We really love collaborating with our clients!
• Can I have any influence over the production of my track?
  Sure! The best time to give us your feedback is after you’ve received your first demo from us. We'll keep working on it according to your requests and only charge you when you’re satisfied with our work.
  
  After your order has been paid for, you cannot request major changes, such as to the main melodies, sound design, or reference tracks. However, small edits to custom tracks – such as mixing, adding FX and samples, or changing the arrangement – are absolutely fine.
  
  Try to send all your ideas as a single email and give precise feedback, including the timestamps where you would like changes to be made. We really appreciate organized and structured feedback, and it ensures an end result that's closer to your brief.
• What do I receive in the final package?
  Your final package contains:
  
  - Mastered and unmastered files, both as 44.1kHz/16-bit WAVs and 320kbps MP3s
  - Labeled 16-bit wet tracked-out stems (with names like “Kick”, “Lead1”, “Lead2”, “Clap1”, and “Clap2”)
  - MIDI files of the main melodic instruments
  - A contract including a non-disclosure agreement and full transfer of authorship and copyright to you
  - An instrumental version (if vocals were used in the track)
• How do you deliver the files?
  Dropbox. You'll get private links both during and after the production process.
  Please note that we only store files on our Dropbox account for 30 days.
  You are responsible for downloading the final package to your computer.
  We cannot guarantee that we'll be able to recover lost files later than 30 days after final delivery.
• Do you send the project files to your clients?
  We can! Project files cost an extra $200, as they offer valuable insight into a music producer’s production technique. Do bear in mind that, as well as software plugins, we use hardware and DSP plugins, so you may encounter problems when opening a project file on your computer if you do not have the requisite plugins.
  
  As standard, we provide you with multitrack stems. Each track from the project is saved and exported as a WAV file. This is usually enough for you to play around with and make a remix.
• Will I receive a contract for the project?
  We provide a certificate of authentication that includes all the necessary information about the project, including privacy, term, deadline, and payment details, as well as a non-disclosure agreement and transfer of rights.
• Can I buy one of the tracks on your Services page?
  Sorry, this is not possible. The demos are there simply to represent the quality of our sound and production, although we'll be happy to make you a brand new track that is similar to what you hear on that page.
• Do you offer any discounts?
  This is a commercial service focused on business clients, and as such, we don’t offer discounts on individual custom-made tracks. We do, however, provide discounts when you order multiple tracks and pay 100% in advance. Contact us for more information on any deals we may be able to offer you.
• What payment options do you accept?
  The easiest, safest, and most popular payment method is PayPal.
  You can pay with your PayPal balance or pay through PayPal with your credit card (including Mastercard, Visa, and Maestro). We also accept debit cards, crypto payments, Zelle, and wire transfers.
  
  Please note that all transaction fees must be paid by the client. Payment is required in full after confirming your demo and must be made in one single transaction.
• How do I know it’s safe to work with Soundvase?
  - You don't have to pay until after you’ve received your free demo. If you wish to proceed, only then will we ask for 100% of the price in advance. This is how we make every deal absolutely risk-free. If you don’t like something, don't pay for it!
  
  - Paying via PayPal gives you Purchase Protection for Buyers™.
  
  - Our platform has been featured in publications such as Mixmag and DJ Mag and has appeared at the Amsterdam Dance Event, the International Music Summit in Ibiza, and Dancefair.
  
  - We are approved by the Association For Electronic Music as a DJ-focused download site which licenses content legitimately from artists and remunerates accordingly.
• Can I get a refund?
  No. Once you have approved the demo, paid for the service, and signed the contract, there are no refunds.
• Why should I choose Soundvase for custom-made tracks?
  You are guaranteed a bespoke product, created from scratch and based on an exclusive idea, with an original melody and top-quality sounds. You want custom-made? You get custom-made.
  
  Our prices are fixed. We never try to sell you an improved product for a higher price. We offer you top quality from the beginning! Just compare our demos with those of other ghost production websites, and you'll hear the difference.
  
  Our producers regularly release music on major labels themselves, so they know what’s trending and what’s likely to be popular in coming months.
  
  We’re the only music production company providing custom-made services that is accredited by the Association For Electronic Music.
• I'm a music producer and would love to work with you!
  Our custom music production team is full, but we love hearing from producers who are willing to create tracks to be sold as readymade.